Return and Refund Policy

Return Window

MPR Performance accepts eligible returns requested within 14 calendar days after the order is delivered.

To begin a return, customers must contact MPR Performance through our website and receive return authorization before shipping the product. Items returned without prior authorization may not be accepted.

Return Eligibility

To qualify for a return, the product must be:

• New, unused, and uninstalled

• Free from damage, scratches, alterations, or signs of attempted installation

• In its original packaging with all included hardware, accessories, instructions, and documentation

• Packaged securely to prevent damage during return shipping

All returns are subject to inspection upon arrival.

Non-Returnable Items

The following items cannot be returned unless there is a valid warranty issue or the customer received an incorrect item:

• Used, installed, modified, painted, drilled, damaged, or improperly handled products

• Custom-made, custom-ordered, special-order, or personalized products

• Hazardous materials, including batteries and paint

• Opened videos, software, or copyrighted materials

• Wheels or tires after mounting

• Clearance or final-sale products specifically marked as non-returnable

Return Shipping

Customers are responsible for return-shipping costs for non-defective returns. Original shipping and handling charges are non-refundable.

If MPR Performance confirms that an item was defective, damaged upon arrival, or shipped incorrectly, MPR Performance will provide return instructions and cover reasonable return-shipping costs.

Customers should use a trackable and insured shipping service. MPR Performance is not responsible for return shipments that are lost or damaged in transit.

Restocking Fee

Eligible non-defective returns are subject to a 15% restocking fee.

The restocking fee will be waived when MPR Performance confirms that the product was defective, damaged upon arrival, or shipped incorrectly.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery. Contact MPR Performance promptly if the item is defective, damaged, or incorrect. Include the order number and clear photographs of the product, packaging, shipping label, and damage or defect.

Do not install, modify, paint, drill, or otherwise alter a product believed to be defective or incorrect.

Refunds

After an authorized return is received and inspected, MPR Performance will notify the customer whether the refund has been approved.

Approved refunds will be issued to the original payment method within five business days, less any applicable 15% restocking fee and non-refundable shipping charges. The customer’s bank or card provider may require additional time to post the refund.

Items returned in used, installed, incomplete, damaged, modified, or non-resalable condition may be denied a refund.

If an order included promotional or free items, those items must also be returned. Otherwise, their retail value may be deducted from the refund.

Exchanges

MPR Performance does not offer direct exchanges. Customers may return an eligible product under this policy and place a new order for the desired item.

Return Packaging

Products should be over-boxed using the original protective shipping materials whenever possible. Do not place shipping labels directly on manufacturer packaging. Damage to the product or manufacturer packaging may reduce or eliminate the available refund.